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Success Stories

Fortune 500 hospitality client improves candidate experience and WOTC performance

Reducing survey duration, click-volume and load times improved the overall candidate experience to help take our client’s WOTC program to the next level.

63%

decrease in average duration of WOTC survey

84%

decrease in candidate clicks during WOTC survey

The Background

This Fortune 500 hospitality client has set industry trends for decades. With a workforce exceeding 50,000, WOTC screening was a central piece of their recruitment process. However, the efficiency of the candidate experience was severely impacted by the prior WOTC provider’s technological limitations.

TCC Approach

Take Ownership:

  • We leveraged our best-in-class Taleo implementation to remove the burden of re-entering PII data during the WOTC screening workflow. Cutting out duplicate entries reduced user error (which can result in certification denials) and all but eliminated the client’s follow-up tasks.

Technology + Service:

  • We replaced hundreds of requests to the client’s internal staff with pulls from publicly-available data sources or client data imputations.

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