Our streamlined process removed onerous VOE tasks from this client’s workload. By leveraging our technology and best-in-class service we delivered a comprehensive, efficient solution.
The Background
Serving a city of over 1 million residents, this municipality depended on efficiency to answer the needs of its population. Their VOE vendor’s service limitations, however, meant the client’s staff were overly involved in the process. Administrators were inundated with social service verifications, educating verifiers and employees on PINs and salary codes as well as answering follow-up questions that had been referred back to the client for resolution.
TCC Approach
Technology and Service:
- With a VOE platform that performs social service verifications at no additional cost, we eliminated the vast majority of the client’s workload. Our seamless process leveraged employees’ signed authorizations, avoiding the need for PINs and salary codes.
Find a Way to Yes:
- To deliver the efficiency this client valued, we demonstrated our commitment to flexibility, accepting data files “as is.”
Take Ownership:
- Our solution provides support to verifiers from initial request, through any follow-ups and to resolution. We never refer a verifier back to the client.
