success stories

< 1 min read

Fortune 500 Hospitality Client Improves Candidate Experience and WOTC Performance

Reducing survey duration, click-volume and load times improved the overall candidate experience to help take our client’s WOTC program to the next level.

The Background

This Fortune 500 hospitality client has set industry trends for decades. With a workforce exceeding 50,000, WOTC screening was a central piece of their recruitment process. However, the efficiency of the candidate experience was severely impacted by the prior WOTC provider’s technological limitations.

80 %

decrease in average duration of WOTC survey

100 %

decrease in candidate clicks during WOTC survey

TCC Approach

Take Ownership:
  • We leveraged our best-in-class Taleo implementation to remove the burden of re-entering PII data during the WOTC screening workflow. Cutting out duplicate entries reduced user error (which can result in certification denials) and all but eliminated the client’s follow-up tasks.
Technology and Service:
  • We replaced hundreds of requests to the client’s internal staff with pulls from publicly available data sources or client data imputations.

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